Fully-customisable
Effortless integration
Leading tech supported by industry experts
Fully-customisable
Effortless integration
Leading tech supported by industry experts
INOVO Cloud
Add the tech & services you need to obtain optimal results
INOVO Cloud
Add the tech & services you need to get the results you want
Solution overview
JOURNEY ORCHESTRATION
Orchestrate journeys to manage CX & improve efficiencies end to end.
- Omni-Channel Interaction Routing
- Identification & AI Powered Personalisation
- Customer Authentication (Digital & Voice)
- Journey & Case Management
SMART SELF-SERVICE
Provide fast and easy ways for customer to help themselves.
- Intelligent AI Powered Virtual Agents
- Responsive Digital & Web Assistants
- Data-driven Hyper-personalisation
- Digital, Voice & Speech Bot Builder
CONTACT CENTRE
Consolidate, measure & improve all customer touch points
- Omni-Channel Cloud Contact Centre
- Unified Agent Experience
- Contextual Knowledge Assist
- Agent Task Automation
INSIGHTS & PERFORMANCE
Continuously improve operational performance
- Analytics, Business Intelligence Dashboards & Reporting
- Quality, Workforce & Performance Management
- Interaction (Text/Speech) & Journey Analytics
- Knowledge Management
Solution overview
Facilitated by AI & across any channel: messaging, mobile, web, social, voice, speech, video, email, other
JOURNEY ORCHESTRATION
Orchestrate journeys to manage CX & improve efficiencies end to end.
- Omni-Channel Interaction Routing
- Identification & AI Powered Personalisation
- Customer Authentication (Digital & Voice)
- Journey & Case Management
SMART SELF-SERVICE
Provide fast and easy ways for customer to help themselves.
- Intelligent AI Powered Virtual Agents
- Responsive Digital & Web Assistants
- Data-driven Hyper-personalisation
- Digital, Voice & Speech Bot Builder
CONTACT CENTRE
Consolidate, measure & improve all customer touch points
- Omni-Channel Cloud Contact Centre
- Unified Agent Experience
- Contextual Knowledge Assist
- Agent Task Automation
INSIGHTS & PERFORMANCE
Continuously improve operational performance
- Analytics, Business Intelligence Dashboards & Reporting
- Quality, Workforce & Performance Management
- Interaction (Text/Speech) & Journey Analytics
- Knowledge Management
Industry solutions
Customer service
Transform your CX, end to end
- Measure and optimise any channel and incorporate it into the contact centre
- Maximise CX, efficiency and productivity by incorporating smart self-service options
- Take full control of the customer journey by easily adapting workflows and incorporating automation
- Rely on the expertise of seasoned CX professionals to help you continuously drive your optimisation journey
Sales & Acquisitions
Increase revenue by closing more deals
- Leverage contact channels to reach more customers and improve conversions
- Optimise resources and people to maximise your sales volumes and closure rates
- Implement effective, integrated sales strategies using visual workflow and process automation
- Tap into the operational, business, and technical expertise available to help you achieve your revenue targets and goals
Collections
Boost collections and lower cost to collect
- Use multiple channels to collect more and reach customers faster, at a lower cost
- Make optimal use of people and leads to maximise collections
- Implement intelligent collection strategies across channels using visual workflow and automation
- Leverage the knowledge and experience of dedicated collections experts to help you increase your book and collect more
Pricing
Increase revenue by closing more deals
Collections Agent – compare plansollections Agent – compare plans
Pricing
Additional products & services
Interaction channels
Integrate, manage and measure any contact channel
Contact centre apps & services
Improve the management of day-to-day contact centre operations
Compliance & BI
Fulfil all regulatory requirements and reduce fraud risk
Other products
Additional solutions to boost CX, efficiency and productivity
Additional products & services
Interaction channels
Integrate, manage and measure any contact channel
Contact centre apps & services
Improve the management of day-to-day contact centre operations
Compliance & BI
Fulfil all regulatory requirements and reduce fraud risk
