Contact Centre Trends: Voice Calls are #1
After years of living in a “remote first” world, [...]
Leverage video within the contact centre to drive engagement
Photo by Surface on Unsplash McKinsey describes the [...]
How to optimise customer service in line with the new WhatsApp pricing
Photo by Alexander Shatov on Unsplash February 2022 [...]
Financial services – how to use chatbots to boost acquisition, CX and collections
When we think about chatbots, we mostly envision them [...]
The cloud relationship – it’s complicated
Photo by Kelly Sikkema on Unsplash Cloud remains [...]
Collection strategies to improve contact centre performance [video series]
In any collections contact centre, there are a number [...]
How to calculate the ROI of chatbots for customer service
Thinking about ways to improve your customer experience? Considering a [...]
Video series – 4 ways for contact centres to close more deals
Need to do more with less? There may be [...]
Finding the perfect balance on the technology investment tightrope
Photo by Andrew Neel on Unsplash Technology investment [...]
Optimising customer experience: it all starts with the data
Photo by Alexander Sinn on Unsplash Optimising customer [...]
