Hyper-personalisation in the Contact Centre: Revolutionising Customer Engagement
In today's digital age, customers expect personalised experiences at [...]
Show and Tell – Expressing Customer Value in the Contact Centre
Photo by Lina Trochez on Unsplash A customer [...]
Contact Centre Trends: Voice Calls are #1
After years of living in a “remote first” world, [...]
Cloud Contact Centre Solutions Provider INOVO Exhibits at Channel Live in UK
"We are excited to bring our cloud contact centre solution [...]
Beyond the PTP – Innovative Debt Collection Strategies for Results-driven Businesses
Don't miss our speaking engagement at this year's Debt [...]
Building a Bank of The Future Through Intelligent Automation
Photo by Alex wong on Unsplash The bank [...]
Leverage video within the contact centre to drive engagement
Photo by Surface on Unsplash McKinsey describes the [...]
How to optimise customer service in line with the new WhatsApp pricing
Photo by Alexander Shatov on Unsplash February 2022 [...]
Financial services – how to use chatbots to boost acquisition, CX and collections
When we think about chatbots, we mostly envision them [...]
The cloud relationship – it’s complicated
Photo by Kelly Sikkema on Unsplash Cloud remains [...]
